Lorna strives to provide handcrafted jewellery to the highest standard, however, if for any reason you are not satisfied with your purchase, you have 28 days to contact her in writing that you want to cancel the order or exchange the item. The cancellation period will expire 28 days from the day on which you receive the jewellery you have ordered.
If you have already received the package, please sent it back to Lorna Henderson, 50 Hatfield Crescent, Bedford, MK42 9RB with proof of postage. Please note that you will have to bear the direct cost of returning the product. Postage costs are non-refundable unless the item proves to be faulty or Lorna has made an error by sending you an incorrect item. Your refund will be processed once the item has been received
Please note that you are liable for any diminished value of the product resulting from the handling of the product in any way other than what is necessary to establish the nature, characteristics and functioning of the product while you are responsible for it (this includes, in the context of a return, when the product is in transit back to the seller)